1. Introduction

At newdealzbazar.com, we strive to provide the highest level of customer satisfaction. If you are not satisfied with your purchase or if you encounter any issues, we are here to help. This Complaints and Refunds Policy outlines how we handle complaints and refunds to ensure you are treated fairly.

2. Complaints

We take all complaints seriously and aim to resolve them in a timely and professional manner. If you have a complaint about any aspect of our service or the product you purchased, please follow the procedure below:

• How to File a Complaint: You can submit your complaint by contacting our customer service at [[email protected]]. Please provide the following information to help us resolve your issue as quickly as possible:

  • Order number
  • Detailed description of the issue
  • Any relevant images or supporting documents

• Response Time: We will acknowledge your complaint within [X] business days and aim to resolve it within [Y] business days. If we need more time, we will keep you updated on the status of your complaint.

3. Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your product and meet the conditions outlined in our Return Policy, we will gladly issue a refund.

• Refund Conditions: Refunds will be processed under the following circumstances:

  • The product is defective or damaged upon arrival.
  • The product was not as described or was incorrect.
  • The product was returned within the return period and meets all return conditions.

• Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that depending on your payment method, it may take up to [X] business days for the refund to reflect in your account.

• Non-Refundable Items: Some items may not be eligible for a refund due to their nature (e.g., digital products, opened or used items). Please refer to our Return Policy for more details.

4. Damaged or Defective Products

If your product is damaged or defective, please notify us within [X] days of receiving the item. We will offer a replacement or a full refund, depending on your preference. We will also cover the cost of return shipping if the return is due to a product defect or our error.

5. Order Cancellations

You may cancel your order before it is processed and shipped. To do so, please contact us immediately at [[email protected]]. Once an order has been shipped, it cannot be canceled, but you can follow the procedure outlined in our Return Policy.